Security Fund

A shared promise that helps clients say yes.

The Security Fund is a joint, voluntary scheme run by B-Mærket. If a certified partner seriously breaches a client agreement, it can pay the client up to €10,000. Taking part shows that you stand behind your work.

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Read the terms

Per case

€10,000

The most the fund pays a client per case. Every certified partner is part of the scheme.

When it’s used

Only in the rare cases that call for it.

The fund is used when a client can document a serious breach in an active partnership with a certified partner. For example:

Not delivering the agreed scope, without good reason.

Breaching the client’s ownership of data, accounts or materials.

Failing to fix errors after a written reminder.

When a case is reported

A fair process, for you and the client.

1 · Report

The client sends us their documentation.

2 · Your response

You get at least five working days to respond.

3 · Assessment

We review the documentation, the contract and both sides. The aim is dialogue and a fix first, not sanctions.

4 · Decision

If a breach is found, we can order you to fix it or compensate the client, up to repaying the fee for the period in question. If it isn’t resolved, the fund can pay the client.

1 · Report

The client sends us their documentation.

2 · Your response

You get at least five working days to respond.

3 · Assessment

We review the documentation, the contract and both sides. The aim is dialogue and a fix first, not sanctions.

4 · Decision

If a breach is found, we can order you to fix it or compensate the client, up to repaying the fee for the period in question. If it isn’t resolved, the fund can pay the client.

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Why it helps you

A signal of professionalism.

Disputes are handled in a structured, fair way. That protects you from mistrust, drawn-out claims and bad press.

You stand behind what you deliver.

You respect transparent terms and client ownership.

You take part in a shared industry initiative that protects agencies and clients alike.

The terms, in plain language

What you should know.

Not covered

Disagreements about quality without a documented breach, losses that can’t be documented, cases where the client broke the contract, and partnerships with agencies that aren’t certified.

Not for agency claims

The fund exists only to help clients in documented cases. You can’t claim from it yourself.

Not insurance

It’s a voluntary, collective scheme. It isn’t insurance, a guarantee or a surety, and it gives no legal right to compensation. Payments depend on our assessment and the fund’s means.

How the money is managed

The fund is held in a separate account and used only for documented cases and for running the scheme. It can’t be paid out as dividends.

Confidential, with consequences

Cases are handled in confidence. Ignoring a decision or refusing to help fix a problem can lead to an order, a suspension or loss of certification.

Your liability stays

Taking part doesn’t change your contractual liability to your client.

Not covered

Disagreements about quality without a documented breach, losses that can't be documented, cases where the client broke the contract, and partnerships with agencies that aren't certified.

Not for agency claims

Not insurance

How the money is managed

Confidential, with consequences

Your liability stays

Ready to stand behind your work?

Apply for certification. Every certified partner is part of the Security Fund.

Apply for certification

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