If a certified agency breaks its agreement, we step in.

The Security Fund can pay up to €10,000 per case when a certified agency seriously breaches your agreement and it can be documented. It costs you nothing.

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Per case

€10,000

The most the fund pays per case, when the breach is documented.

Companies working with a certified agency.

The fund applies when the agency you work with is all three of these. Partnerships with agencies that are not certified are not covered.

Certified by B-Mærket.

An active member of the scheme.

Working under B-Mærket’s contract standard.

Sign through B-Mærket, and you’re covered.

What it covers

Serious, documented breaches.

Each case is assessed on its own merits. The fund is a voluntary scheme, not insurance.

Covered

Not delivering the agreed scope.

Holding back your data, accounts or materials.

Repeatedly failing to fix errors after written reminders.

Not covered

Disagreements about quality without a documented breach.

Claims that can’t be documented, such as “we’re not happy”.

Losses caused by force majeure or things outside the agency’s control.

Partnerships with agencies that are not certified.

Covered

Breaches the fund can cover:

  • Not delivering the agreed scope.

  • Holding back your data, accounts or materials.

  • Repeatedly failing to fix errors after written reminders.

Not covered

Four steps, handled in confidence.

How long it takes depends on the case and how quickly both sides respond. We tell you what to expect when we receive it.

1 · Report

Send us the contract, your correspondence and any documentation.

2 · Hearing

The agency gets at least five working days to respond.

3 · Assessment

We review the documentation, the contract and both sides, and try to resolve it directly first.

4 · Decision

We can order the agency to fix it or compensate you. If it doesn’t, the fund can pay, and the agency can lose its certification.

1 · Report

Send us the contract, your correspondence and any documentation.

2 · Hearing

The agency gets at least five working days to respond.

3 · Assessment

We review the documentation, the contract and both sides, and try to resolve it directly first.

4 · Decision

We can order the agency to fix it or compensate you. If it doesn’t, the fund can pay, and the agency can lose its certification.

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What you should know.

Not insurance

The Security Fund is a voluntary, collective scheme. It doesn’t give you a legal right to cover. Any payment is based on our assessment of the case and depends on the fund’s means.

The agency stays liable

Taking part in the fund doesn’t change the agency’s contractual liability to you. An agency can’t buy its way out of responsibility.

How the money is managed

The fund is held in a separate account and used only for documented cases and for running the scheme. It can’t be paid out to the owners of B-Mærket.

Confidential

Cases are handled in confidence between you, the agency and us. Decisions are communicated neutrally and factually, and can lead to an order, a suspension or loss of certification.

Not insurance

The Security Fund is a voluntary, collective scheme. It doesn't give you a legal right to cover. Any payment is based on our assessment of the case and depends on the fund's means.

The agency stays liable

How the money is managed

Confidential

Need to report a case?

Send us what you have, and we’ll take it from there. Looking for an agency instead? We can help with that too.

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